Karla McLaren is an award-winning author, social science researcher, and empathy pioneer. Her work focuses on a “grand unified theory of emotions,” in which she moves us beyond looking at some emotions as negative and some as positive, and instead helps people see the genius that lives inside every single emotion. In this podcast, Tami Simon speaks with Karla about managing the multiple emotions that many of us are experiencing as we navigate both a pandemic and a time of societal transformation. Tami and Karla also discuss the importance of creating a community that shares an “emotional vocabulary,” the four keys to unlocking the wisdom of our emotions, and much more.
We’re happy to hear that so many of you are enjoying Karla McLaren‘s wonderful new book The Art of Empathy: A Complete Guide to Life’s Most Essential Skill. In it, Karla describes what she refers to as the single most important skill that we have to directly and radically improve our relationships and emotional life – but one that has been quite misunderstood.
Informed by current insights from neuroscience, social psychology, and healing traditions, this book explores:
– Why empathy is not a mystical phenomenon but a natural, innate ability that we can strengthen and develop
– How to identify and regulate our emotions and boundaries
– The process of shifting into the perspective of others
– How to provide support in a sensitive and healthy way
– Insights for navigating our hyper-connected social landscape
– Targeted chapters for improving family, workplace, and intimate relationships
– Ways to expand our empathy to our community, global levels of society, and the natural world
In addition to the book, Karla has also recorded an original seven-hour audio learning course on The Art of Empathy.
Emotions are Vital Aspects of Thinking, Acting, and Working
People once believed that emotions were the opposite of rationality, or that they were lower than or inferior to our allegedly logical processes. But decades of research on emotions and the brain have overturned those outdated beliefs, and we understand now that emotions are indispensable parts of rationality, logic, and consciousness itself. In fact, emotions contain their own internal logic, and they help us orient ourselves successfully within our social environments. Emotions help us attach meaning to data, they help us understand ourselves and others, and they help us identify problems and opportunities. Emotions don’t get in the way of rationality; they lead the way, because they’re vital to everything we think and everything we do. Emotions aren’t the problem; they’re pointing to the problem, and they’re trying to bring us the precise intelligence and energy we need to deal with the problem.
In [The Power of Emotions at Work], we’ll learn how to listen to emotions as uniquely intelligent carriers of information, and how to build healthy and effective social and emotional environments at work – not by ignoring or silencing emotions (you can’t), but by listening to them closely, learning their language, and creating a communal set of emotional skills that everyone can rely on. This work is not difficult at all, but it can be unusual in an environment that wrongly treats emotions as soft, irrational, or unprofessional.
The serious problems we’ve baked into the workplace don’t come from any specific management style or ideology, so I won’t focus on managers or leaders as if they’re uniquely powerful or uniquely to blame. These problems also aren’t limited to specific occupations or income brackets (though low-wage work is regularly dehumanizing and hazardous); these are long-term, widespread problems based on a failed workplace model – and on an outdated social and emotional approach that does not support (or in many cases, even comprehend) human relationships and human needs.
This book is the result of decades of exploration and study into how the workplace got to be so unworkable, plus decades of experience in how to access the existing genius in people’s emotional responses (in surprisingly simple ways once you understand how emotions and empathy work). With the help of the genius in our emotions, we can create emotionally well-regulated and worthwhile places for all of us to earn our living and spend our lives.
Luckily, we don’t have to do anything special to welcome emotions into the workplace, or even to make room for them, because emotions are and always have been in the workplace. They’re in the responses people have to workplace abuses; they’re in disengaged workers; they’re in workers seeking other jobs while on the job; they’re in workers who rightly avoid communicating upward about serious problems; they’re in low-wage workers who learn how to survive in hellscapes like call centers, fast-food restaurants, gig work, and robot-like warehouse jobs; they’re in living-wage workers who tolerate unhealthy workplaces because they can’t afford to leave their health insurance behind; and they’re in high-wage workers who may have to bow down to their superiors and compete with their colleagues to be seen as “winners” – and whose experiences of workplace abuse may not be taken seriously because they make so much money and therefore have no right to complain.
We can also see the emotions in our responses to workplace successes; in our healthy working relationships; in the ways we gather together to solve problems; in the ways empathic workers and leaders empower everyone around them; in the ways our colleagues support us when we’re struggling; in the ways businesses step up in times of loss; in the ways we create open communication and humane workflows; in the ways we teach each other; in the benefits, support, flexibility, and living wages we provide for our workers; in the honest sharing of business difficulties or financial losses; and in the laughter we share on great days and rotten days.
Emotions are everywhere in the workplace because emotions are a central feature of human nature. They aren’t removable, and in fact, trying to remove them is a huge part of what created the failed workplace model we have today. Emotions are crucial to everything we do and to every aspect of our work; therefore, we’ll learn how to listen to emotions, work with them, and respect their intelligence. And in so doing, we’ll build a better workplace – and a better world – from the ground up.
Karla McLaren, M.Ed.
Karla McLaren, M.Ed., is an award-winning author, social science researcher, and empathy innovator. Explore her books and audios on the power of emotion and creativity here.
This is part of a Conscious Business series brought to you by The Inner MBA®. You can learn more about the program at Innermbaprogram.com
Though I’m fairly certain you’ve heard otherwise, emotions are a vital part of everything you are: every thought, every choice, every relationship, every dream, every failure, every triumph, every act of violence, and every act of love. When you can learn their language, you can change your life for the better.
And when we can all learn their language, we can change the world.
Hello! I’m Karla McLaren, and I’m excited to announce the upcoming release of the revised and updated edition of The Language of Emotions: What Your Feelings Are Trying to Tell You, which will be available in bookstores on June 27th.
Whether you’re a reader of the original Language of Emotions, or if you’re new to this work, I welcome you to this complete guide to the wisdom in every emotion you have.
The original 2010 version of The Language of Emotions was the first book to approach the emotions in terms of how they function, what they do, and how to work with them. Instead of treating emotions as problems to be solved or eradicated, I focused on them as essential aspects of meaning-making, behavior, and intelligence (which is what they truly are). I approached the emotional realm as an intelligent system that requires all of its members, including tragically disrespected emotions such as shame, anxiety, depression, jealousy, envy, panic, and the suicidal urge (among others). And in so doing, I discovered the healing messages inside all emotions.
But because most of us have been taught to distrust emotions, I was working without a net as I wrote the original version of this book, and I missed some things. Now, after more than a decade of further research and practice, and with the support and camaraderie of an international community of colleagues and friends, I’ve had the opportunity to understand the emotions more deeply.
For centuries, emotions have been repressed, idealized, distrusted, and even despised, yet they were never truly understood. I’m honored to share this updated celebration of the brilliance, ingenuity, healing power, and jaw-dropping genius of our emotions.
Welcome!
Karla McLaren, M.Ed.
Karla McLaren, M.Ed., is an award-winning author, social science researcher, and empathy innovator. She is CEO of Emotion Dynamics Inc., developer of Dynamic Emotional Integration®, and creator of EmpathyAcademy.org. Karla is the author of Embracing Anxiety, The Dynamic Emotional Integration Workbook, The Art of Empathy, The Power of Emotions at Work, and the multimedia online course Emotional Flow: Becoming Fluent in the Language of Emotions. For more, visit karlamclaren.com.
Karla McLaren is an award-winning author, social science researcher, and renowned expert in emotions and empathy. Her work focuses on her grand unified theory of emotions, which reconsiders how we think of “negative” emotions and opens new pathways into self-awareness, communication, and empathy. With Sounds True, Karla is the author of the landmark book The Language of Emotions, a book on The Art of Empathy, and a new book called The Power of Emotions at Work: Accessing the Vital Intelligence in Your Workplace. In this episode of Insights at the Edge, Tami Simon speaks with Karla about why the full range of emotions is necessary for us to bring forth our best thinking. They discuss the “toxic positivity bias” that has become the norm in the contemporary workplace, how this leads to widespread suffering and dysfunction, and how we can achieve an “emotionally well-regulated” workplace that works for all of us.
It’s in everyone’s best interest to learn to remove the emotional blinders and identify emotions accurately, both the uncomfortable and the upbeat ones. After all, unpleasant emotions are normal and natural, a fundamental part of being human. Emotions fluctuate on a daily basis, often several times in a given day. If you didn’t experience negative feelings now and then, the positive ones wouldn’t be as noteworthy or joyful; your emotional life would likely be unnaturally narrow. You would also be deprived of the opportunity to glean important insights into yourself. Feelings, both the good and the bad, are silent messages, alerting you to pay attention to something in your personal or professional life, in your behavior, or in the world around you.
Instead of separating emotions into categories such as good or bad, positive or negative, happy or sad, it’s better to view all your emotions as useful information, as “evolutionarily evolved responses that are uniquely appropriate to specific situations,” says Karla McLaren, MEd, author of The Language of Emotions. “When you stop valencing, you’ll learn to empathically respond to what’s actually going on—and you’ll learn how to observe emotions without demonizing them or glorifying them.”
Being able to recognize and express what you’re feeling helps you better understand yourself (leading to greater self-knowledge); validate your emotions and tend to your own emotional needs; and take steps to address those feelings directly by communicating and responding to them effectively. Having emotional self-awareness can motivate you to make healthy changes in your life, take action to improve the world around you, and become more psychologically resilient—that is, better able to cope with crises and rebound from setbacks.
Learning to Unpack Your Emotions
For some people, engaging in free association can clear the cobwebs from their minds, almost like opening the cellar door to a musty basement and letting in light and fresh air. To do this, you might take a break and consider how you’re feeling about what you’re doing, reading, seeing, or thinking every few hours throughout the day. If a general word comes to mind—such as stressed, anxious, or angry—dig deeper and ask yourself what other emotions you might be feeling (maybe fear or annoyance) along with it. If you do this out loud in unedited, private moments, you might find yourself blurting out what you’re really thinking or feeling, revealing the emotions that are taking a lot of energy to keep inside. This is really about unpacking your suitcase of feelings, or untangling the knot of emotions that is taking up space inside you.
When you think about this in the abstract, it can be hard to pinpoint how you’re feeling. You may just see a swirling mass of a feeling quality such as “dread” or “foreboding” rather than recognizing the specific emotions you feel. To get to the root of your feelings, spend five minutes looking at the word cloud below—no more than five so that you don’t have time to filter your responses—and choose the emotions that resonate with your mood-state lately.
If reviewing these words evokes other feelings for you or if words or phrases that apply to you were not on this word cloud, jot these down in the blank word cloud that follows. Give yourself another five minutes to think about your recent state of mind and jot down phrases, images, or words that occur to you. This is your opportunity to personalize it without any limits or restrictions. If you feel stymied or draw a blank initially, think about your recent responses to current events or situations in your personal life or on the world stage. Try to be as honest as you can by focusing on how you’re really feeling when no one is watching—free-associate without judging, censoring, or revising what you write down.
Once you’ve finished your list, look at the order of the words you wrote down: Did they progress from all negative to increasingly hopeful? Do they portray an internal tension or friction in going back and forth between various feelings? If all the words are positive, consider the possibility that you may be in some degree of denial, focusing only on the window dressing rather than the emotions that lie beneath the surface. Also, consider this: Is there a pattern of shallow, visceral reactions that came out initially, followed by more complex thoughts and feelings? If so, think about whether you’re giving yourself enough time in your life to reflect. If you came out with highly intellectualized words or phrases first, it might suggest that you put on a bit of a facade when engaging with the world, and you might benefit from striving for a deeper engagement or familiarity with your emotions.
